How can I pay for a membership?
Our fastest and most flexible option (paying monthly) is for you to pay using your credit or debit card on the membership joining page. We accept Bitcoin, Paypal and Credit/Debit Cards for yearly memberships.
Please read our Payment Methods for more information.
I'm not receiving SMS
Please make sure that you have entered your phone number into your alerts page and make sure the notifications you would like to receive are ticked. You can send yourself a test message to make sure it works. The phone number that the SMS comes from is unmonitored.
Important note: Our SMS provider will not allow us to send you any future messages if you block us. This can happen by you sending us an SMS with 'STOP', 'UNSUBSCRIBE', 'END', 'QUIT' or 'CANCEL'.
I'm not receiving Emails
Please make sure that you have entered your email address correctly and make sure the notifications you would like to receive are ticked.
Important note: Our Email provider will not allow us to send you any future emails if you block us. This can happen if you mark us as SPAM on your email client. If you do mark us as spam, we will send you an SMS (if you have provided your number) to let you know there is an issue. We understand that it can happen from time-to-time and can help you unblock us.
I am a PRO member and my emails aren’t taking me to the posts when they are published
On mobile and tablet devices, email accounts often use the default web browser when clicking on a link within an email. You may use a non-default browser for day-to-day browsing which you always login with. You need to make sure that the browser your email account uses is logged into the JKonFX.com website, then when you click a link it'll automatically take you to the correct page. It is recommended you change your default browser setting to the one that you use most commonly. A quick search on Google or another search engine should have examples on your operating system-specific requirements.
Can I cancel my account?
You can cancel your JKonFX PRO account at any time. At the end of your billing period, we will automatically downgrade you to a 'Former PRO' membership and stop taking payments. You can easily cancel your account by visiting your membership details and click "Cancel My Account" then follow the steps. If you find that you miss the PRO membership perks, then you can easily upgrade to become a PRO member again.
The videos aren't working
There are a couple of reasons why the videos may not load:
- In the Google Chrome browser (only) you are limited to playing one video at a time. If you try to load multiple videos then the second one will not load. This is known issue which is related to Google Chrome and cannot be fixed at this point. I'm not sure why you would be viewing multiple videos at the same time anyway
Why have two payments come out of my account?
If you decide to change your membership, we calculate the difference in price and only charge you the difference.
I can't activate my account
If you're looking to take advantage of the Free membership, then you will need to confirm your email address before you can login. You should receive an email within a few minutes of signing up. If you don't, check your spam folder to see if it has been filtered to there. If it still doesn't arrive then you will need to request a new activation code. You can do this by simply entering the email address you used to sign up on the site. If that doesn't work, use the contact form and get in touch so we can take a look for you.
Can I get a free account?
We have a free membership available -- it misses out on many of the benefits of becoming a full PRO member.